Exchange Policy

Our commitment to your satisfaction is paramount. To ensure your complete contentment, our exchange policy remains active within 30 days of delivery.

Conditions for Exchange

To facilitate an exchange, the item must be unused and in the same condition as when received, including all attached labels and original packaging.

Exchange Process

If you receive a damaged or incorrect item from our side, we are dedicated to facilitating a seamless exchange at no additional cost to you. However, if the exchange is not due to an error on our part, a nominal fee of $24.99 will be incurred by the consumer to cover exchange shipping costs.

How to Initiate an Exchange

1. Contact Us: Reach out to our dedicated support team at support@kidstoymart.com.
2. Provide Information: Include your order number and detailed product information in your message.
3. Follow Instructions: We will promptly respond with further instructions on how to proceed with the exchange process.

Important Note

• If the exchange is required due to a damaged or incorrect item from our side, we will cover the shipping costs.
• If the exchange is initiated for other reasons, the consumer will be responsible for the $24.99 exchange shipping fee.

At KidsToyMart, we are committed to making the exchange process as smooth as possible for you. Your satisfaction is our priority.

For any further inquiries or assistance, feel free to contact our customer support team. We're here to ensure your experience with KidsToyMart is nothing short of exceptional.

Thank you for choosing KidsToyMart!